Welcome to Kannuki Chai. By accessing and using our website (https://kannukichai.com/), you agree to the following Terms and Conditions. Please read them carefully before placing any orders.

1. General

  • By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent/guardian.
  • We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.

2. Products & Orders

  • All products listed on our website are subject to availability.
  • We reserve the right to refuse or cancel any order in case of pricing errors, stock unavailability, or suspected fraudulent activity.
  • Images shown are for representation only. Actual product may vary slightly in appearance.

3. Pricing & Payment

  • All prices listed are in INR (Indian Rupees) and are inclusive/exclusive of applicable taxes (as specified on checkout).
  • Payment must be made in full at the time of placing an order via the available payment methods.

4. Shipping & Delivery

  • Orders will be processed within 7 working days (excluding weekends and public holidays) from the date of confirmation.
  • Shipping timelines may vary depending on location and courier partner. Delays due to unforeseen circumstances (strikes, natural calamities, courier delays) are not our responsibility.
  • Tracking details will be shared once the order is dispatched.

5. Returns & Refunds

  • Due to the nature of our products (food/beverages), returns or exchanges are not applicable unless the product received is damaged or incorrect.
  • Customers must notify us within 48 hours of delivery in case of issues, along with proof (images/videos).
  • Refunds (if applicable) will be processed to the original payment method within 7–10 working days.

6. Liability

  • Kannu ki Chai shall not be held responsible for any direct, indirect, or consequential damages arising from the use of our website, products, or services.
  • All customers are responsible for ensuring that the products ordered are suitable for their personal consumption.

7. Intellectual Property

  • All content, images, designs, and logos on this website are the property of Kannuki Chai. Unauthorized use, reproduction, or distribution is prohibited.

8. Governing Law

  • These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.