SHIPPING AND RETURNS
Thank you for visiting Kannu Ki Chai, and welcome to our page detailing our shipping,
and returns policies. Please go through the details below to find out answers to any
questions you may have, or you can also check out our FAQ section. If there is
additional information you need that is not provided here or in the FAQ section, please
feel free to reach out to us through the Contact Us page.
Kannu Ki Chai provides absolutely free domestic shipping on all orders above Rs. 500/-,
irrespective of where you live! Our domestic shipping is handled by our logistics
partners Fed Ex, Fedex, ShipRocket, Delhivery, ShipDelight. We are working on adding
more logistics partners so we can cover a wider area and provide multiple delivery
options. We target to have your products delivered to you within 5-7 working days of
you placing the order, however sometimes it might take longer. Delivery times can also
be impacted by holidays, severe weather, strikes or bandhs.
CASH ON DELIVERY (COD):
We are proud to state that we offer Cash on Delivery services for our customers. Cash
on Delivery is charged at an extra of Rs. 100/- per order and is available for select pin
codes. If you do not see a COD shipping method then your postal code will not be
eligible for Cash on Delivery. We are constantly working on increasing our coverage of
COD orders across India.
We are working to get international shipping up and running soon – drop us your
interest at firstname.lastname@example.org and we will try and add your country to our list as
soon as possible!
ORDER STATUS UPDATES AND TRACKING:
You can log into account to check for updates regarding your orders, and to track the
order delivery. We use the following tags to denote the status of your order:
New: This order has been placed by the customer, and needs to be processed
Processing: The order has started processing – this will now be printed as per
requirements and packaged
Shipped: The order has been completed and dispatched by Kannu Ki Chai, and is on its
way to you! You can track the order using the tracking information provided in your
account or in the email
On Hold: The order has been put on hold. This could be due to a specific request by
you, or because we need more information, or have some technical difficulty. You can
reach out to us using the Contact Us section to find out more about your order
Cancelled: This order was cancelled, either by the user or by Kannu Ki Chai If you want
more information about this, please contact us.
Returned: This order was returned to Kannu Ki Chai after 3 unsuccessful delivery
attempts at the address you provided. Please contact us for more information and to
decide how to proceed with redelivery and the extra charges
Orders can be cancelled within 24 hours of being placed, but once they are dispatched,
cancellations or modifications will not be possible.
To cancel your order, please email us with your order
number on email@example.com within 24 hours of placing the order.
RETURNS AND REFUNDS:
We strive hard to provide you with the absolute best in quality, but realize that
sometimes there might be issues with the product that leave you dissatisfied. Our
returns policy laid out below is to deal with such situations.
Damaged/Defective product: In case the packaging, or the product was defective or
damaged, then please raise it with us at firstname.lastname@example.org. Subject to verification,
we will have a pick up arranged and replace the order with something else of your
choice, or give you the credits in your account for another purchase.
Incorrect product/quantity shipped: In case we have shipped the wrong product or
incorrect quantity, please flag it at email@example.com and we will have it replaced
with the correct product right away! Please allow us 7 days to arrange the replacements.
Product replacement: In case you’d like to swap your ordered product for another
variant, please notify us of the replacement request within 24 hours of receipt of your
order. Once we verify that the returned product is unopened, we will reverse the paid
amount as a gift card after deducting the return courier charges. The balance amount
can then be used to place multiple orders on the KANNU KI CHAI website without a
minimum order value, until the amount on the card is exhausted.
Important Note – Be sure to attach an image of the item received in case of
Damaged / Defective/ Incorrect Product / Incorrect Quantity Shipped / Product
replacement, so we can evaluate its condition. Also, please ensure the product is
unused and in its original condition.
Full amount paid will be refunded to the original source of payment only in case of
duplicate payment. For other concerns, please reach out to us