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Training Executive
We are seeking an energetic, process-oriented, and people-focused Training Executive / Training Person to lead and support training activities across Kannu Ki Chai outlets. The role will be responsible for ensuring employees are trained on operational SOPs, customer service standards, product knowledge, food safety practices, and company policies aligned with Kannu Ki Chai brand standards.
The Training Executive will play a key role in improving operational consistency, employee performance, customer experience, and workforce readiness through structured training and development initiatives.
Job Requirement
Training Delivery & Execution
- Conduct induction and onboarding training for new employees.
- Deliver operational, process, and SOP-based training across outlets.
- Train employees on customer service, hygiene, food safety, and brand standards.
- Ensure proper understanding of outlet operations and product knowledge.
Learning & Development Support
- Identify training needs through observation and performance gaps.
- Conduct refresher training sessions and skill enhancement programs.
- Support development of training modules, manuals, and SOP materials.
- Monitor effectiveness of training initiatives.
Outlet & Team Coordination
- Coordinate with Operations and HR teams regarding training schedules.
- Visit outlets regularly to assess training implementation and employee performance.
- Support new outlet opening training and manpower readiness.
- Guide outlet teams on process improvements and service standards.
Performance Monitoring & Reporting
- Conduct assessments and training evaluations.
- Maintain training attendance records and employee development trackers.
- Prepare training MIS and performance reports.
- Monitor employee progress and provide feedback to management.
Key Result Areas (KRAs)
- New Joiner Training Effectiveness
- SOP Compliance & Process Adherence
- Employee Skill Development
- Training Completion Rate
- Outlet Readiness & Support
- Customer Service Standards
- Training Documentation Accuracy
- Performance Improvement Initiatives
KPI Scorecard
- 100% induction completion for new joiners
- Training completion within defined timelines
- SOP compliance improvement across outlets
- Employee assessment and certification scores
- New outlet training readiness achievement
- Refresher training conducted as per schedule
- Improvement in operational audit scores
- Timely submission of training reports and MIS
Job Qualification
Education: Graduate / Hotel Management / Hospitality / Learning & Development preferred
Skills:
- Strong training and presentation skills
- Knowledge of QSR operations and SOPs
- Excellent communication and people management ability
- Ability to conduct classroom and field training sessions
- Strong observation and coaching capability
- Proficiency in MS Office and reporting tools
