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Outlet Manager
Manage the overall day-to-day operations of the outlet.
Achieve daily, weekly, and monthly sales targets.
Supervise and manage staff, including Shift Managers and team members.
Ensure excellent customer service and handle customer complaints.
Maintain food quality, hygiene, cleanliness, and safety standards.
Monitor inventory, stock levels, purchasing, and wastage.
Manage cash handling, billing, daily sales reports, and closing procedures.
Monitor staff attendance, grooming, uniforms, and discipline.
Ensure compliance with company SOPs and operational policies.
Control operational costs and minimize food wastage.
Train employees and improve team productivity.
Coordinate with the Area Manager and Head Office regarding business operations.
Monitor customer feedback and take corrective action when required.
Ensure proper maintenance of outlet equipment and facilities.
Job Requirement
Leadership and team management
Communication and interpersonal skills
Sales and target achievement
Customer service and complaint handling
Inventory and stock management
Cash handling and basic reporting
Cost control and wastage management
Problem-solving and decision-making
Staff scheduling and attendance management
Knowledge of food safety, hygiene, and SOPs
Planning, coordination, and time management
Job Qualification
- Graduate in any discipline; a hospitality or hotel management qualification is an advantage.
- Candidates with relevant restaurant, café, QSR, or food service experience may also be considered.
